Short answers, written by the person who will actually reply to your email. If something here is not clear, write to support@quirkmas.com.
Everything people ask before they buy
Still stuck? Email support@quirkmas.com and a human replies within 24 hours.
How fast do you ship?
Orders are processed in 1–3 business days. Delivery takes about 7–12 business days after that. You get tracking by email as soon as your order ships.
How much is shipping?
$4.99 on orders under $40. Free on orders of $40 or more. We ship to US addresses only.
Will it arrive before Christmas?
Order by December 1. Every order takes 1–3 business days to process, then about 7–12 business days to arrive, so December 1 is the last day we are confident it gets there by December 24. Orders after that still ship, but we cannot promise Christmas.
What if my order is running late?
If we cannot ship within the window we promised, we email you before that date with a new estimate and the option to cancel for a full refund. You do not have to chase us.
How do I track my order?
When your order ships, we email you a tracking number. Carriers can take 24–48 hours to show the first scan. More on the Track your order page.
Can I return it?
Yes. Unused items, in their original condition, within 30 days of delivery. Email us first and we send you the return address. Return shipping for change-of-mind returns is paid by you.
What if it arrives damaged or wrong?
Email us a photo within 30 days of delivery. We send a replacement or refund you, your call, and you do not need to ship anything back.
Is checkout secure?
Yes. Payment is handled by Shopify's checkout. We never see or store your card number.
How do I reach a human?
Email support@quirkmas.com. A person replies within 24 hours.