Refund policy

30-day returns

You can return unused items in their original condition within 30 days of delivery. Email support@quirkmas.com first and we will send you the return address. Return shipping for change-of-mind returns is paid by the customer. We refund the item price within 5 business days of receiving the item.

Damaged, defective or wrong item

Email us within 30 days of delivery with a photo. We will send a replacement or refund you in full, and you will not need to send anything back.

Cancellations

Email us within 12 hours of ordering. If the order has not shipped, we will cancel it and refund you in full.

Refunds

Refunds are issued to the original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.

Before you dispute a charge

Please email us first at support@quirkmas.com. We answer within 24 hours and we can usually fix the problem faster than your bank can.